You must provide us with correct shipping information such as shipping address, telephone number and email address. We can not be held responsible if the incorrect information was provided by you such as wrong or missing apartment number or incorrect building, street or city. Your order might get lost or delivered elsewhere shall you make a mistake in entering your shipping information. Even if you provide us with a correct shipping address, it is possible for USPS, FedEx or UPS not to deliver your package on time or at all. It is your responsibility to notify us if you don't receive your tickets by sending us an email at info@RussianStage.com. Please also evaluate mailing methods before making your selection. There are no refunds in the event of a late delivery of your tickets.